FAQ

Everything you need to know before your first order — or your tenth. Still have questions? Contact us or DM us on Instagram @primocon_my.

🌸 About Colour Contact Lenses

What is the best colour contact lens for dark eyes in Malaysia?

For dark brown Asian eyes, lenses with a dark limbal ring and warm undertone work best. Top picks: Jeucons Chuchu Brown (warm hazel), Jeucons Caramel Brown (honey-brown), Primocon Lola Brown (natural brown). For gray: Jeucons Chuchu Gray or Primocon Deva Gray.

Are colour contact lenses safe to wear daily?

Yes — when worn correctly. Always wash hands before handling, never sleep in lenses, replace as recommended, and use proper lens solution. If you experience redness or discomfort, remove immediately.

How long can I wear colour lenses per day?

We recommend 6–8 hours for first-time wearers, building up to 10–12 hours. Always give your eyes a rest day when they feel tired or dry.

What prescription powers are available?

Primocon and Jeucons lenses are available from 0 (plano) up to 1000° (-10.00) in 50° increments. Gorgeous-i is available from 0 up to 800° (-8.00). If your power falls between increments, round to the nearest available.

✨ Jeucons vs Primocon

What is the difference between Jeucons and Primocon?

Primocon — our original Malaysian brand since 2008. Natural, comfortable, classic colours. Suitable for sensitive eyes. RM35/pair.
Jeucons — Korean-made, KKM certified, trendy designs, natural finish, 14.0–14.5mm diameter. Available in monthly and yearly disposable. Suitable for sensitive eyes. RM32/pair.

Not sure which to try first? Grab our Trial Set (RM59).

What about Gorgeous-i? How does it compare?

Gorgeous-i is a quality colour lens brand at RM30/pair. All Gorgeous-i lenses are 14.5mm diameter with a big eye enlargement effect — ideal if you want a more dramatic, doll-eye look. Mixing with other brands still counts toward our SaveMore promo codes (PM4/PM6/PM10/PM15) for up to 40% off + free shipping.

Which Jeucons lens matches my usual Primocon?

🤎 Primocon Brown → Jeucons Chuchu Brown / Caramel Brown
🩶 Primocon Gray → Jeucons Chuchu Gray / Night Gray
💙 Primocon Blue → Jeucons Smoky Blue / Caramel Blue
🖤 Primocon Black → Jeucons Bobo Black

DM us @primocon_my with your shade and we'll suggest the best match!

🛒 Ordering

How do I know which power to order?

Your power (SPH) is on your contact lens or spectacle prescription. Convert to degrees: -2.50 = 250°. Select the nearest available increment. For 0 power (no prescription), select "0" at checkout.

Can I change or cancel my order?

Contact us within 2 hours of placing your order. Once packed or shipped, orders cannot be modified. DM us on Instagram @primocon_my or use our Contact page.

🚚 Shipping

How long does delivery take in Malaysia?

1–3 working days after dispatch. Orders are processed within 1–2 working days. You'll receive a tracking number via email once shipped.

Do you offer free shipping?

Yes! Free shipping in Malaysia with min. RM100. Singapore free shipping with min. RM250. Tip: 3 Jeucons pairs = RM96, just RM4 from free shipping!

💰 Promotions

How do the SaveMore promo codes work?

Enter at checkout — any brand combination counts:
🏷 PM4 — 4 pairs → 10% off + free shipping
🏷 PM6 — 6 pairs → 20% off + free shipping
🏷 PM10 — 10 pairs → 30% off + free shipping
🏷 PM15 — 15 pairs → 40% off + free shipping

Do Jeucons discounts apply automatically?

Yes! Add 2+ Jeucons to cart — no code needed:
✨ 2 pairs → RM60 · ✨ Buy 3 get 1 free → RM98 · ✨ Buy 5 get 1 free → RM138 · ✨ Buy 10 get 1 free → RM228

🧴 Lens Care

What lens solution should I use?

We recommend our Nixcare Korean Lens Solution — add on at checkout for +RM14 (160ml). Any multi-purpose soft contact lens solution from a pharmacy works too.

When should I replace my lenses?

Primocon — 3-month disposable. Replace after 3 months from first opening.
Jeucons — available in monthly and yearly disposable depending on the design. Check the individual product page for the correct schedule.
Always discard immediately if torn, discoloured, or uncomfortable.

Still have questions? Contact us or DM us on Instagram @primocon_my — we reply fast! 💌