退款政策

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us directly. Kindly email to de.shopz@gmail.com with required documents for approval first. 

Refunds
We don’t accept refunds, please refer to exchanges term. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged seen/found in original packaging and the vial must be sealed. Once the vial has been unsealed, we don’t accept any replacement/exchanges. If you need to exchange it for the same item, send us an email at De.shopz@live.com and we will assist you further via email. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Gorgeous I Store Trading, 22, Lorong Juru 4, Taman Juru, 14000 Bukit Mertajam PNG, Malaysia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rm50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.