Gorgeous-i Store Trading do not accept any request for return/refund for the items sold. 

The goods received within 3 working days are exchangeable only if the product has found been defected. The first day of the 3-days period started from the day of the products arrived at your doorstep. The definition of defects are as follows:

  1. Lens was torn or broken in SEALED bottle
  2. Lens was in odd shape in SEALED bottle
  3. Lens was expired in SEALED bottle 
Products are exchangeable only under these circumstances as per mentioned. The photo of defect product(s) are required as provement for exchange. Customers bear the postage fee for the delivery of the products exchanged. 


Kindly submit your Exchange Request in the following format:

Username (if you have registered account with us):
Registered Email: 
Contact number: 
Order Number:
Product Name:
Reason to exchange: 
Exchange Date: (date to send out the item to us)
Parcel tracking number: 
*Kindly attach with photo(s) of defect item.

Please send this request via email to OR whatsapp to +6012-4942101. Our CS team will response to your request as soon as possible within 24 hours. 

*Gorgeous-i reserves the rights of not to entertain any complaints after 3 working days period. Other than product defection complaints will be handled as per case basis.